With 1600 stores worldwide and over 100,000 employees, the multinational coffee retailer has established itself as a popular destination for premium coffee products. Their offerings range from coffee beans and beverages to perishable food and branded merchandise, including exclusive mugs, coffee filters, and customized gift hampers. However, in light of evolving customer perceptions, changing shopping experiences, and the pressing issue of climate change, the client recognizes the urgent need to prioritize sustainability in order to navigate the dynamic market forces and secure its long-term survival.
Upon conducting a training needs assessment, it was revealed that the company has generic sustainable policies in place. In addition, these policies are rarely implemented in daily business operations. Only 25% of the employees know these policies and lack knowledge about the proper implementation process. Furthermore, there is a lack of adequate training and development programs for employees.
The client is now proactively considering upgrading its training and development programs to adapt sustainability practices across its business operations. This strategic investment aims to align the organization’s goals with sustainable principles, fostering a culture of environmental responsibility and resilience.