The client has been a regional healthcare provider for over 100 years in Southwest Florida, North America, with approximately 5000 employees, including nurses, CNAs, and technicians. Each year between May and September, they used the face-to-face yearly competence assessment evaluation to assess their clinical competencies. Throughout 2019, specialty unit nurses, therapists, and CNA staff underwent micro competency assessments, which were different from the yearly competency assessments.
However, in March 2020, due to the COVID-19 pandemic, the working environment changed. The client had to look for alternatives for their face-to-face competency evaluations and explore all the available virtual options in a timely manner.